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High quality hygienic piping systems, from stock, at competitive prices.
01275 408901
High quality hygienic piping systems, from stock, at competitive prices. Call 01275 408901

Customer Service

Account FAQ's
Ordering FAQ's
Product FAQ's
Returns FAQ's

Step 1 – Go to www.pipeline-products.co.uk
Step 2 – Click “Login / Register” at the top left of the website
Step 3 – Click the blue “Returning Customer?” banner
Step 4 – Enter the email address you want associated with the account and click “forgot password”
Step 5 – Go to the inbox of your email and follow the instructions to reset the password
Step 6 – Once the password has been reset, go back to www.pipeline-products.co.uk and

Click “Login/ Register” again. Once the page loads, input your email address and new password.

Follow the same instructions as above.

Yes, you’ll need to login using your old email address. Once you’re in and you’re on your dashboard, click on ‘Edit my Details.’ Here you’ll be able to edit your email address, name and display name.

Head to your dashboard, by clicking on the account icon in the top left corner of your screen. You’ll see a box on the first page of your dashboard titled ‘View Your Orders.’ You’ll be able to view pending and previous orders here.

Of course, you can! After you’re done adding the items you want to your cart, click on your cart to view your products. You’ll see a ‘Save as Quote’ option, click here and a drop-down box will appear which allows you to name your quote. Click ‘Save’ and a pop up will appear, where you have the option to either keep the items in your cart or clear it. You’ll be able to view all your saved quotes on your dashboard whenever you need.

Yes, you can! Login and on your dashboard, you’ll see a box titled ‘Saved Addresses.’ Here, you can edit your billing and shipping addresses. We also have the postcode look up function which makes address entry much easier.

Not at all! There is a ‘checkout as a guest’ option upon checkout.

Yes you can! There are several options for payment methods upon checkout. Debit/Credit Card, Trade Account, Direct Bank Transfer and Apple Pay. We are working on adding Google Pay as well.

Your security is important to us, so we will send you a secure online payment link via email. This is the preferred method as payments are processed by our finance provider Stripe, who communicate directly with your bank, so your details will not be vulnerable.

We accept all methods of payment, apart from the following; Diners Club International and JCB Cards. Our online payment system Stripe does accept AMEX.

Fear not! Our friendly Sales Team manually input all online orders. So if we notice you don’t have an account but you’ve selected ‘Trade Account’ as your payment method, we’ll get in touch with you ASAP to rectify this and get your order processed appropriately.

Absolutely, we understand not everyone wants to order online. Our website is an additional service we provide for our customers, but sometimes you need expertise to help you find what you need. We’re happy to help, call us on 01275 408923

Of course! You can use our live chat function on our website, that goes straight through to our Sales Team who are happy to answer your questions. Alternatively, you can give us a call on 01275 408923 or email us at [email protected]

This means we maybe out of stock on the item but we’re in the process of restocking, or we maybe due a delivery of what you want. Our lead times are estimations, so please get in touch for confirmation.

When it comes to manufacturing, we do ask that you contact us. There are so many variables when it comes to fabrication, we want to ensure we get the job done right and to fit your specifications. You’re welcome to use our live chat function, to pop in your details and request a call back or use our quote function. If you have drawings, even better! Send them through to [email protected] and we’ll deal with your enquiry as soon as we can.

We aim to complete our fabricated items promptly, to ensure quick delivery to our customers! Our standard lead time for fabricated items is 10-14 days, however it’s best to check just in case we are going through a particularly busy period.

Our website will send you an order acknowledgement notification. We process all online orders as quickly as we can, however if you place an order on the weekend, we will process it the next working day.

It depends on the weight of your order. You’ll be given the appropriate options our carriers provide based on the total weight of your order. If you have tube in your order that is more than 3m long, DX will be your carrier.

We aim to ship all in-stock items ordered before 4pm every weekday via a next-day service.

This is typically an achievable goal of ours but on particularly busy days, our cut-off time for orders containing tube may be adjusted to 3pm.

Website sales (guest checkout) will be delivered within 3 - 5 business days.

Our standard delivery service is next day but is not guaranteed.

If you have specific delivery requirements please choose a service that reflects that or add your request to the order notes so our team can organise a suitable solution.

For customers in regions such as Europe, where delivery times may be slightly longer, we will provide you with the estimated lead time in your order confirmation.

Currently, there are no restrictions on where we deliver to.

TNT and DX are our standard carriers. If your order is particularly large or heavy, we may outsource your delivery. We will always confirm which company we will use upon order confirmation.

We can; there will be a Saturday Supplement fee. You’ll need to ask for it if you order with our Sales Team or select upon checkout if you’re using the website to place your order.

PLEASE NOTE: Our carriers advise that Saturday deliveries are not a guarantee. You’re welcome to opt for the Saturday supplement, but we cannot guarantee it’ll be delivered on that day as services at that time are restricted. It’ll be delivered the next working day if they’re unable to deliver on the Saturday.

We certainly do, but it can vary depending on your location. You may have the option of pre 9am, 10am or 12pm. You can choose your delivery options (provided upon checkout if you’re ordering on the website) or you can ask our friendly Sales Team.

PLEASE NOTE: All delivery times are estimates and are not guaranteed. When despatching goods we are reliant on our service partners and cannot anticipate issues caused within there networks. Deliveries made on timed services will be considered succesfull if completed near to the specified time.

You will not be provided a tracking number. You may request it if you need it from our Sales Team.

This will depend on whether the order has already been dispatched. Please advise us as soon as you can. If we are able to make changes we will.

This will depend on whether the order has already been dispatched. We understand circumstances change and we will always do our best to help. However, it will depend on how quickly you contact us after the order has been placed.

We can use your tracking number to find out what stage your delivery is at. If we’re unable to find an update for you, we will contact the carrier your order is with and find out as soon as possible. Give us a call on 01275 408923. Please note, deliveries without priority time slots can be comlpeted anytime between 8am-6pm.

We all make mistakes, it’s okay! Give us a call on 01275 408923 and we’ll work it out together.

Our Butterfly Valve Handles are sold separately to the valve itself. You’ll need to ensure that you order the handle as well as the valve. The code is provided in the item description as to which handle you’ll need.

You’ll be provided a code for the suitable actuator, for the valve you’re buying in the item description. For example; if you’re buying a 1-3″ CSE butterfly valve, the code you’ll need is VMA16.

There are many different types of Ball Valve, so when on the hunt for the right one it may get confusing. Our standard Hygienic Ball Valves are 3-piece, full bore, OD, butt weld and you’ll find them under the code SV05.

Our BSP Ball Valves are available in 1-Piece 2-Piece or 3-Piece, with the 2-Piece being the most popular. They’re coded as 1-Piece under code SV01, 2-Piece SV02 or 3-Piece under SV03.

Each union has a specific seal and standard material usually defined by the corresponding British or European standard. We can offer material variations based on your operating conditions.

We appreciate it can be frustrating to find the right seal material…so we’ve created a seal performance chart, providing all the information you need for each material. Download the seal performance chart now!

https://www.pipeline-products.co.uk/wp-content/uploads/2020/01/Seal-performance-Chart.pdf

However, if you can’t find the answer you need, please get in touch.

To help our customers find the correct sized item, we have a datasheet for every product we sell!

Our datasheets can be found on the product pages on our website. They’re on the right side of the screen and can be downloaded in a PDF format.

We stock different types of tube that come in varying lengths. All our Dairy Tube, Box Section and Angle is supplied in 6 metre lengths. Press Fit Tube is supplied in 5 metres and our Flat Bar is supplied in 4 metre lengths.

Please note; some flat sections and Press Fit Tubes can be subject to change.

We do offer cutting services for those that require shorter lengths. Drop us an email or call our sales team today!

Hygienic material is generally Dull polished, available in either 316 or 304 for most items. Surface finish can vary, if you would like clarity please get in touch.

We can! Get in touch to advise us what measurements you require the blind to be bored to and we’ll get back to you with a quote to suit.

Although we don’t stock PN10, the PN16 flanges we stock may be suitable. In some sizes the diameter, holes and thickness can be the same as a PN10.

This stands for Anti-Vibration. The blue inserts are intended to damper minor vibration that may occur. This ensures a tight, secure grip on the tube.

Like our Valves, Pot Strainers Elements are sold separately. Our 1 – 2” elements, you’ll find under code US012, 2.5 – 3” code US013 and the 4” code US02. There will be multiple variations for the micron size of the element, in each size. It may be useful to know that 1mm is equal to 1000 micron

All our unions have a specific seal and standard material, which is usually defined by the corresponding British or European standard. Each union and their standard seal material are below.

• RJT/IDF – Nitrile Black
• DIN – NBR Blue
• Clamp/SMS – EPDM Blue

We also have other materials such as Viton, PTFE & Silicone available as well if you prefer.

Although each material has its own temperature range, it will depend on the application you’re using the seal for, as to what’s suitable. It’s best to get in touch with us and we can discuss the most suitable material.

Yes, you can. Please get in touch to request test certs.

We are more than happy to outsource when required, just let us know your specifications and we’ll search for the appropriate materials for you.

Yes we do, you can view it here:
Pipeline Products Ltd Returns Policy

Typically, it’ll take 3-5 working days. If we’re waiting for goods to be sent back to us, this time frame will be based on when the goods reach our warehouse.

Please send all returns to: Pipeline Products, Unit 15 Five C Business Centre Concorde Drive, Clevedon, BS21 6UH

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